Subscription cancellation
You may request cancellation before the next renewal. Cancellation is planned to take effect at the end of the current paid billing period, and access continues until then unless a refund or legal requirement provides otherwise.
Refund requests
Contact support promptly with the account email, transaction reference, purchase date, product, and reason. Do not email card numbers, passwords, identity documents, or other unnecessary sensitive information.
Refunds are reviewed individually for duplicate or incorrect charges, material service failure, unauthorized purchases, and rights required by applicable law. A change of mind after credits or digital services have been substantially consumed may not qualify, except where mandatory law requires otherwise.
Credits and reversals
Approved refunds may remove unused credits associated with the refunded transaction. Used credits, provider costs already incurred, disputes, and inconsistent evidence may require manual review. We do not automatically change credits based only on a browser callback or unverified message.
Processing and disputes
When Live billing is activated, Paddle may process approved refunds as merchant of record. Bank processing time may vary. Please contact support before filing a payment dispute so we can investigate; this does not limit any rights available to you.
Contact
Email support@ai-video.cloud. Escalations may be sent to minnchitthu2013@gmail.com.